Frequently Asked Questions (FAQs) - Carat Island

Welcome to the Carat Island Frequently Asked Questions (FAQs) page. This resource is designed to provide comprehensive answers to common inquiries regarding our products, custom jewelry manufacturing services, ordering processes, and company policies. Our aim is to ensure clarity and provide you with all the information you need to make informed decisions.

For any questions not addressed here, please do not hesitate to contact our dedicated customer service team.

About Carat Island

What is Carat Island's core business?

Carat Island is a distinguished wholesale supplier of premium loose moissanite stones, laboratory-grown gemstones, lab-created diamonds, and cubic zirconia (CZ). Additionally, we offer comprehensive custom jewelry manufacturing services, empowering jewelers and designers to create unique, bespoke pieces.

Who are Carat Island's typical clients?

Our clientele primarily consists of jewelry professionals, including independent jewelers, retail chains, jewelry designers, and artisans, who seek high-quality, ethically sourced, and competitively priced lab-created alternatives, as well as expert custom manufacturing support.

How can I contact Carat Island customer service?

Our knowledgeable customer service team is available to assist you. You can reach us via:

  • Email: info@caratisland.com

  • Phone: +86 173 2833 9985 (whatsapp)

Our Products: Gemstones & Diamonds

What types of loose stones does Carat Island offer?

We specialize in offering a curated selection of loose stones, including: 

Moissanite: A brilliant and durable silicon carbide gem known for its exceptional fire and sparkle.

Lab-Grown Diamonds: Diamonds identical to natural diamonds in chemical, physical, and optical properties, created in a controlled laboratory environment.

Lab-Created Gemstones: Synthetic gemstones (e.g., emeralds, rubies, sapphires) that replicate the characteristics of their natural counterparts.

Cubic Zirconia (CZ): A cost-effective diamond simulant suitable for fashion jewelry.

What is Moissanite, and how does it compare to natural diamonds?

Moissanite is a naturally occurring mineral (silicon carbide) that is primarily synthesized for jewelry use. It is celebrated for its remarkable brilliance, fire (dispersion of light), and hardness (9.25 on the Mohs scale), which rivals and often surpasses that of natural diamonds. Moissanite offers a stunning, ethical, and more economically accessible alternative.

Are lab-grown diamonds "real" diamonds?

Yes, absolutely. Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds. The only difference lies in their origin: one is mined from the earth, while the other is cultivated in a laboratory using advanced technological processes (e.g., CVD or HPHT). They exhibit the same sparkle, durability, and beauty.

What are lab-created gemstones?

Lab-created gemstones are synthetic versions of natural gemstones. They possess the same chemical composition, crystal structure, and optical properties as their natural counterparts. Created in controlled environments, they offer consistent quality, color, and clarity, often without the inclusions found in natural gems, making them a popular choice for high-quality jewelry.

What is Cubic Zirconia (CZ), and how is it different from moissanite or lab diamonds?

Cubic Zirconia is a synthetic crystalline material commonly used as a diamond simulant due to its visual similarity. While it possesses some sparkle, CZ is softer and has different optical properties (less fire and brilliance) compared to moissanite or lab diamonds. It is significantly less durable and is typically used in fashion or costume jewelry.

Custom Jewelry Manufacturing Services

What custom jewelry manufacturing services do you offer?

Our custom jewelry manufacturing services encompass the entire process, from initial design conceptualization and detailed CAD (Computer-Aided Design) renderings to precise casting, expert stone setting, and meticulous finishing. We transform your vision into exquisite, finished jewelry pieces.

Can I provide my own design for custom manufacturing?

Certainly. We highly encourage and welcome your unique designs, sketches, or conceptual ideas. Our expert design team will collaborate closely with you to ensure your artistic vision is accurately translated into a tangible, high-quality jewelry piece.

What metals and materials do you work with for custom jewelry?

We primarily work with a range of precious metals, including various karats and colors of gold (e.g., 14K, 18K yellow, white, rose gold), platinum, and sterling silver. We integrate our diverse selection of loose moissanite, lab diamonds, and lab gems, or can accommodate client-provided or specially sourced materials.

What is the typical lead time for custom jewelry manufacturing?

The lead time for custom jewelry manufacturing is contingent on the complexity of the design, the availability of specific materials, and our current production schedule. Following your final design approval, we will provide you with a precise estimated completion date. We are committed to efficient production while maintaining the highest standards of craftsmanship.

What is Carat Island's policy on design revisions for custom jewelry?

We are dedicated to ensuring your complete satisfaction. Minor revisions during the initial design and CAD rendering phases are generally accommodated without additional charge. However, significant changes requested after final design approval or once production has commenced may necessitate additional charges and could extend the overall lead time.

Ordering, Shipping & Delivery

How do I place an order with Carat Island?

For loose stones and non-custom products, orders can be conveniently placed directly through our secure website by adding items to your cart and proceeding to checkout. For custom jewelry services or large-volume wholesale inquiries, we recommend contacting our sales team for personalized consultation and assistance.

What payment methods are accepted?

We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), and direct bank transfers. Specific available payment options will be presented during the checkout process.

What are your shipping options and associated costs?

e offer a range of shipping methods, including standard, expedited, and express delivery options, partnering with globally recognized and reliable carriers. Shipping costs are dynamically calculated at checkout based on the destination, package weight, order value, and your chosen shipping speed. For comprehensive details, please refer to our dedicated Shipping & Returns Policy.

Do you offer international shipping?

Yes, Carat Island proudly offers secure international shipping to a wide array of countries globally. Please be aware that for all international shipments, the recipient is solely responsible for any applicable customs duties, import taxes, Value Added Tax (VAT), brokerage fees, or other charges levied by the destination country's customs authorities. These charges are not included in your purchase price or shipping fees.

How can I track my order?

Upon the dispatch of your order, you will receive a shipping confirmation email that includes a unique tracking number. You can utilize this number to monitor the real-time status of your delivery directly through the respective shipping carrier's website.

Payment Security & Privacy

Is my payment information secure when I purchase from Carat Island?

Absolutely. We prioritize the security of your financial information. All online transactions are processed through reputable and secure payment gateways that utilize industry-standard encryption (SSL/TLS) technology. Carat Island does not store your full payment card details on our servers; these are handled directly by our secure payment processors.

How does Carat Island handle my personal information?

We are committed to protecting your privacy. We collect and store personal information solely for the purposes of processing your orders, managing your account, providing customer service, and enhancing your experience. Our data practices comply with relevant data protection regulations. For a comprehensive understanding of how we collect, use, store, and protect your personal data, please review our detailed Privacy Policy.

Disclaimer: The information provided on this FAQs page is for general informational purposes only and is subject to change without prior notice. For the most current and legally binding terms, please refer to our full Terms & Conditions, Shipping & Returns Policy, and Privacy Policy.