Privacy Policy of Carat Island

This Privacy Policy describes how Carat Island (“Company,” “we,” “us,” or “our”) collects, uses, processes, and discloses your personal information when you visit, use, or make a purchase from our website, interact with us, or utilize our products and services (collectively, the “Services”).

We are committed to protecting your privacy and handling your data transparently. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information from and about you, including personal data, to provide and improve our Services.

1.1. Information You Provide to Us Directly

This includes personal information you provide when you:

      • Create an account or register: Your name, email address, phone number, physical address, company name, and business registration details (for wholesale accounts).
      • Place an order: Your name, shipping address, billing address, email address, phone number, and payment information (please note: we do not store full payment card details; these are processed securely by third-party payment gateways).
      • Request custom jewelry services: Details related to your design preferences, material choices, and any specific instructions.
      • Communicate with us: Content of your communications, such as emails, chat messages, or phone calls, and contact details you provide.
      • Subscribe to newsletters or marketing communications: Your email address and preferences.
1.2. Information We Collect Automatically

When you access or use our Website, we may automatically collect certain information about your device and usage patterns. This may include:

      • Log Data: Your Internet Protocol (IP) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
      • Cookies and Tracking Technologies: Information collected via cookies, web beacons, and similar technologies. For more details, please see Section 7.
      • Device Information: Information about your mobile device, such as its operating system, unique device ID, mobile network information, and mobile operating system.
1.3. Information from Third Parties

We may receive information about you from third-party service providers, such as:

      • Payment Processors: Confirmation of payment and limited payment details to process transactions.
      • Shipping Carriers: Updates on delivery status.
      • Analytics Providers: Aggregated and anonymized data about user behavior on our site.

2. How We Use Your Information

We use the collected information for various purposes, primarily to operate our business, provide our Services, and improve your experience. These purposes include:

      • To Process Orders and Provide Services: To fulfill your orders for loose stones, lab gems, lab diamonds, cubic zirconia, and custom jewelry manufacturing services, including order confirmation, processing payments, and shipping.
      • To Manage Your Account: To create and manage your user account, provide access to features, and maintain your transaction history.
      • To Communicate with You: To respond to your inquiries, provide customer support, send order updates, and send important service-related notices.
      • For Custom Jewelry Manufacturing: To understand your design requirements, provide mock-ups, and facilitate the production of your custom pieces.
      • For Marketing and Promotional Purposes: To send you newsletters, promotional offers, and updates about our Products and Services that may be of interest to you. You can opt-out of marketing communications at any time.
      • To Improve and Personalize Our Services: To understand how you use our Website and Services, analyze trends, develop new features, and personalize your experience.
      • For Security and Fraud Prevention: To protect our Website, prevent fraudulent transactions, and ensure the security of our systems and data.
      • For Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our Terms and Conditions.

3. How We Share Your Information

We do not sell your personal data. We may share your information with third parties only in the following limited circumstances:

      • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, website hosting, analytics, customer support, and marketing. These providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
      • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
      • Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. We will notify you before your personal information becomes subject to a different Privacy Policy.
      • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

      • Using secure servers and encryption (SSL/TLS) for data transmission.
      • Implementing access controls and authentication mechanisms.
      • Regularly reviewing our data collection, storage, and processing practices.

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information. These may vary depending on your location and applicable data protection laws. Generally, these rights include:

      • Access: You have the right to request a copy of the personal information we hold about you.
      • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
      • Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions (e.g., retention for legal obligations).
      • Objection/Restriction: You have the right to object to or request restrictions on the processing of your personal information in certain circumstances.
      • Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
      • Opt-out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided in Section 11. We may require specific information from you to help us confirm your identity and process your request.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, accounting, or reporting requirements). When your personal information is no longer needed, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are small data files placed on your device. They are used to:

      • Enable certain functions of the Website.
      • Provide analytics and understand how our Website is used.
      • Remember your preferences.
      • Deliver relevant advertising.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

8. Third-Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact us:

Correo electrónico: servicio[@]caratisland.com

Última actualización: 11 de enero de 2025