Terms and Conditions of Carat Island

Welcome to Carat Island! These Terms and Conditions (“Terms”) govern your access to and use of the Carat Island website, its products, and services. By accessing or using our website and engaging in any transaction with Carat Island, you agree to be bound by these Terms. Please read them carefully.

1. Introduction

These Terms and Conditions constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Carat Island (“Company,” “we,” “us,” or “our”). Carat Island specializes in the wholesale supply of loose moissanite stones, lab gems, lab diamonds, and cubic zirconia to jewelers, and provides custom jewelry manufacturing services.

2. Definitions

“Company,” “we,” “us,” “our”: Refers to Carat Island.

“Customer,” “you,” “your”: Refers to any individual, business, or entity purchasing products or services from Carat Island.

“Products”: Refers to the loose moissanite stones, lab gems, lab diamonds, and cubic zirconia sold by Carat Island.

“Services”: Refers to the custom jewelry manufacturing services offered by Carat Island.

“Website”: Refers to the Carat Island website.

3. Acceptance of Terms

By placing an order for Products or Services, or by using our Website, you affirm that you are of legal age to enter into this agreement and that you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or purchase our Products or Services.

4. Product Information

4.1. Product Descriptions

We strive to ensure that all descriptions, images, and specifications of Products displayed on our Website are as accurate as possible. However, due to the inherent nature of gemstones and variations in display settings, slight variations in color, clarity, or size may occur. All weights and measurements are approximate.

4.2. Pricing and Availability

All prices listed on our Website are subject to change without notice. We reserve the right to modify or discontinue any Product at any time without prior notice. While we endeavor to ensure all listed Products are available, stock levels may vary. In the event a Product you ordered is unavailable, we will notify you and offer an alternative or a full refund.

5. Ordering & Payment

5.1. Order Placement

Orders for Products or Services can be placed through our Website or via direct communication with our sales team. All orders are subject to acceptance by Carat Island. We reserve the right to refuse any order for any reason.

5.2. Payment Terms

Payment for Products and Services must be made in full prior to dispatch or commencement of custom manufacturing, unless otherwise agreed upon in writing (e.g., for established wholesale accounts with credit terms). We accept various payment methods as indicated on our Website. All payments must be made in the currency specified.

5.3. Payment Security

We use secure payment gateways to process all transactions. Carat Island does not store your full payment card details.

6. Custom Jewelry Manufacturing Services

6.1. Design Process

For custom jewelry manufacturing, we will work closely with you to finalize the design. This may involve sharing sketches, CAD renderings, or prototypes. Production will only commence upon your explicit approval of the final design.

6.2. Materials

You may provide your own materials (e.g., specific gemstones or metal) or request us to source them. Any materials provided by you are at your own risk, and Carat Island is not responsible for their quality or suitability unless specifically agreed upon.

6.3. Lead Times

Custom manufacturing lead times are estimates and may vary depending on the complexity of the design, material availability, and our current production schedule. We will provide an estimated completion date upon order confirmation.

6.4. Revisions

Minor revisions to the design may be accommodated during the initial design phase. Significant changes requested after design approval or during production may incur additional charges and extend lead times.

6.5. Intellectual Property for Custom Designs

Unless otherwise agreed in writing, any original designs or modifications created by Carat Island during the custom manufacturing process remain the intellectual property of Carat Island. However, upon full payment, the specific physical piece of jewelry manufactured for you becomes your property. You warrant that any designs or specifications you provide do not infringe upon the intellectual property rights of any third party.

7. Shipping & Delivery

7.1. Shipping Methods

We utilize reputable shipping carriers to deliver Products. Shipping options and associated costs will be presented at checkout or communicated during the order process.

7.2. Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. Carat Island is not liable for delays caused by the shipping carrier, customs, or other unforeseen circumstances.

7.3. Risk of Loss

The risk of loss or damage to Products passes to you upon our delivery to the shipping carrier. We recommend that you insure your shipments, especially for high-value orders.

7.4. Customs, Duties, and Taxes

For international shipments, you are solely responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

8. Returns, Refunds & Exchanges

8.1. Loose Stones & Non-Custom Products

You may return unused and undamaged loose stones or non-custom Products within a specified number of days (e.g., 7 days) from the date of delivery, subject to a restocking fee (if applicable) and our inspection. Products must be returned in their original condition and packaging. Shipping costs for returns are the Customer’s responsibility.

8.2. Custom Jewelry Manufacturing Services

Due to the personalized nature of custom jewelry, orders for Services are generally non-refundable once production has commenced and design approval has been given. In exceptional circumstances, and at our sole discretion, we may offer a partial refund or credit for custom orders that have not yet entered full production.

8.3. Defective or Incorrect Items

If you receive a defective Product or an item that is different from what you ordered, please contact us immediately upon receipt. We will arrange for the return of the incorrect/defective item and, upon verification, provide a replacement or a full refund, including return shipping costs.

9. Warranties & Disclaimers

9.1. Product Warranty

Carat Island warrants that the Products sold are as described and free from material defects in craftsmanship at the time of sale. This warranty does not cover damage caused by misuse, accident, unauthorized modification, or normal wear and tear.

9.2. Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, CARAT ISLAND MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CARAT ISLAND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE; (C) ANY CONTENT OBTAINED FROM THE WEBSITE; AND (D) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE PRODUCTS OR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO CARAT ISLAND FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

11. Intellectual Property

All content on the Carat Island Website, including text, graphics, logos, images, product designs (unless provided by the customer for custom work), and software, is the property of Carat Island or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our Website without our express written permission.

12. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal data. By using our Website and services, you consent to such processing and you warrant that all data provided by you is accurate.

13. User Conduct

You agree not to use the Website or our Services for any unlawful purpose or in any way that might harm, abuse, or otherwise interfere with Carat Island or any third party. Prohibited activities include, but are not limited to:

Engaging in any fraudulent or misleading activities.

Attempting to gain unauthorized access to our systems or data.

Transmitting any viruses, worms, or other malicious code.

Collecting or harvesting personal information about other users.

14. Termination

We may terminate or suspend your access to our Website and Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Services will immediately cease.

15. Governing Law & Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC). The seat of the arbitration shall be Singapore. The language of the arbitration shall be English.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website or Services after those revisions become effective, you agree to be bound by the revised terms.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Email: service[@]caratisland.com

Last Updated: January 11, 2025